Oct 2025 to Present
ScalerSenior Associate, Data Analyst (Intern to FTE)
Own NPS analysis and learner experience interventions across Scaler's programs, from root cause research to shipped product and process fixes with business and program teams.
- Raised org wide NPS from 51 to 55 by evaluating 17K+ learner feedback responses and driving targeted interventions.
- Cut NPS analysis time from 12 hours a week to 30 minutes by building an AI powered feedback intelligence tool.
- Transformed the DevOps learner experience, raising NPS from 30 to 55, a rise of 83%, through root cause analysis and 0 to 1 process improvements.
- Reduced Course Pause and Reset complaints by 94%, from 150 to 9 a month, through RCA and workflow redesign.
- Grew Course Pause revenue 43%, from 23L to 33L rupees in 2 months, via user behavior and price sensitivity analysis.
- Boosted community active learner rate from 32% to 51% by building a self service learner portal.
- Increased average program NPS by 8% across 3 major programs through segmentation analysis, trend monitoring, and actionable recommendations.
- NPS Analytics
- Product Strategy
- SQL
- Python
- A/B Testing